How many accounts can I link my PayID to? What if the tablet app is not accepting my 4 digit passcode after registering, what do I do? 9:30am - 4pm, Mon - Thurs Within the Westpac Banking for iPad app, tap ‘Sign in to banking’, and then tap ‘Clear my details’ and then sign in with your Customer ID and Password. What happens when I fill in the online form? Version History and Review, Questions & Answers I don't remember my Customer ID, where can I find it? 6. Can I include a description with in my Siri payment? Can I make payments to friends, pay bills or transfer money using Siri? How do I make a contactless transaction using my mobile? Operational Online Banking Text Alert Notifications ? How can I identify on my bank statement that my cheque was deposited via the app? Are there any fees and charges associated with Online Banking? What should I do if I have issues creating a PayID or making or receiving PayID payments? By continuing to use this site we assume you're ok with our notice. What is the credit card repayment reminder? 2020-10-29 07:19:12 @WestpacNZ Some customers are having difficulty logging on to Westpac … I have a joint account – can I receive Digital Mail? If I am going overseas, will I be protected? Have you changed the password length or requirements with the changes to the Online Keypad? How to reset your password and find your Customer ID. Are mobile payments from my mobile secure? What is my 4-digit passcode for balance requests and how can I add or change it? Where can I find out more information about Fitbit Pay? If your loyalty card is not in Simple Pay, tap on “LOYALTY CARDS” in the upper right corner of the Simple Pay screen. Are all letters going to be sent digitally? Need Help? How do I change the account displayed in Quick Balance? Some branches now open weekends. Westpac's online banking systems were back in operation on Tuesday morning, after significant disruption on Monday. How do I wear and care for the Centsitive Patch? Google Chrome (latest version) ... Investments made in the Westpac KiwiSaver Scheme (Scheme) do not represent bank deposits or other liabilities of Westpac Banking Corporation ABN 33 007 457 141, Westpac New Zealand Limited or other members of the Westpac group of companies. What do I do? Does the Apple Watch work with the Westpac Banking for iPad app? Do I need to use my card PIN with Apple Pay? Can I continue to access my funds prior to receiving my new card? How do I find out more about the Transport for NSW Contactless Payments Trial? Do I still get reward points when I use Apple Pay? (bank feeds). I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? What are the interest rates on your home loans? I am not a Westpac customer but have received an email from Westpac. How do I use Samsung Pay on my Samsung Gear watch? How do I arrange for Mobile Payments to be blocked if my phone becomes lost or stolen? Why do I have to set a PIN for my Digital Card? Control. Do I need to have Westpac SMS Protect to set up a PayID? Which banking tasks can I perform using the Westpac Keyboard? Do I need to re-enrol? What payment limits apply to Pay to Mobile payments? How do I disable or unlink a Westpac account from the Westpac Banking skill? How do I remove registrations? If your Westpac PayTag is damaged or not working, please call us on 0800 888 111 to arrange a replacement. What is a virtual account number and how is it different from my Card account number? Do I need an internet connection to make payments through Google Pay? The official Mobile Banking app for Westpac Australia customers. How do I use my PayID to receive payments? How will I know that the change has taken place? Can I view or change my Daily Payment Limit using Online Banking? Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Can I view my Digital Card details in Mobile Banking on my iPad or tablet? Operational CashNav ? How do I get the Westpac Mobile Banking app on Apple Watch? Can I use assistive technology to access my Digital Card details? What is the difference between adding my eligible card from the Westpac App and adding it via the Apple Wallet app? I've lost my physical card; can I still use Garmin Pay on my Garmin smart watch? Why does the card details on the merchant’s receipt not match my plastic card number? What if I require another copy of the letter posted to me? They are subject to investment and other risks, including possible delays in payment of withdrawal amounts in some circumstances, and loss of investment … Are the Garmin Pay transaction limits the same as my physical Card? Do both account holders have the same level of authority? Will I still be able to view my BT accounts within Westpac Online Banking? What can I do? What tablet devices is fingerprint sign in available on? Will service outages to the Westpac Mobile Banking app affect my ability to make a contactless payment with my mobile? Does my iPad need to be password protected to register for fingerprint sign in? We’re also working with partners online and in stores, so you’ll see Google Pay on sites, in apps, and at your favorite places around the world. Can more than one person’s face be stored on the iPhone X? When the Westpac Banking for iPad app is updated, will I need to reset my 4 digit passcode? What is my ‘Main Account Balance' and how is that different to my ‘Closing Balance’ in SmartPlan? 9:30am - 5pm, Fri What are the interest rates on your home loans? How do I change the account displayed in Quick Balance? Why hasn't my mobile payment gone through? Why do I need to complete verification when adding my card to Google Pay? Why is this? How secure is it to set or change my PIN online? I've deleted the Google Pay app but can still make payments. What happens if my Fitbit smart watch is lost or stolen? How do I make an Osko® payment to a BSB and account number? What are the new upgraded features of Online Banking? Westpac Mobile Banking by Westpac Banking Corporation Similar Play App Stats is the most popular Google Play Store Optimization & SEO tool. When can I use Online Banking to manage my Term Deposit? Can I get the balance of the $5 Hey You credit refunded from my Hey You account? If I have fingerprint capability on my iPad, do I have to use fingerprint sign in to access the Westpac Banking for iPad app? How do I dispute a transaction made using Apple Pay? If I create a PayID, can people still pay my BSB and account number? Do I need to have my phone nearby to use Fitbit Pay? To start using Get Paid first you need to apply for a merchant facility with Westpac, which you can do by calling 0800 888 066 or filling out the online enquiry form. Which financial institutions offer NPP services? What happens if my Android Device is lost or stolen? What happens if I enter my 4 digit passcode incorrectly more than 3 times? How many SmartPlans can I have on my account? What is the Westpac PayWear Essentials Range and how much does it cost? Westpac One customers with Mastercard Credit or Debit cards can now make contactless payments on their Android 5.0+ phones using Westpac Pay. I received an SMS code from Westpac, but I didn't make a transaction. On what devices are the Westpac skills available? Manage Term Deposit online - if a Third Party has access to my Term Deposit, what can or can’t they do? How do I change my credit card repayment reminder preferences in Westpac Live Online Banking? Can I activate my card on mobile if I don’t have the app? I'm getting a message that says 'You've registered for Quick Balance 9 times. Can I use the Westpac Banking skill for transfers and payments? Can someone else use the Google Assistant to access my Westpac accounts? How do I access the CHQ/SAV options? You can reach customer care number toll free at: 1-800-419-0157. Are there any additional fees for using credit card repayment reminder? How do I set up mobile payments on my mobile? Is my card eligible to set or change my card PIN online? Fill out the reference details, the amount and change the date if it is not going through today. The partnership marks a shift in Australia’s online banking landscape as legacy juggernauts and new technology-focused players navigate relationships with one another, as … Can I access the mobile cheque feature on my tablet? Version 24.51.20111901014. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Google Pay? What is a Device Account Number and how is it different to my physical card number? How can I get the $5 Hey You credit offer if I don't have the Hey You app installed on my mobile? Microsoft® Windows ® 10 or newer; Mac OS 10.11 El Capitan or newer; Android 4.4 or newer; iOS 11.0 or newer; We support these browsers. Are there any additional fees and charges for adding my card to Apple Pay? Can I make a mobile payment if my mobile is asleep? Why? How long will it take for the Payee to receive the payment I made to them via the Westpac Keyboard? I am not a Westpac customer but have received an email from Westpac. What is Westpac online banking for businesses? SMS Protect. What is a Digital Card Number and how is it different from my Card Account Number? Google Pay requires an internet connection to download... A valid Token Key is required to make a Samsung Pay... No. One security advantage Samsung Pay has over Google Pay is that it allows for iris scanning as a verification method, in addition to fingerprint and PIN code, however, a limitation is that it doesn’t support payments within many apps. Can more than one person use their fingerprint to sign in on the same device? What cards can I activate using Westpac Mobile Banking? How do I link my Westpac Online Banking to Google Assistant? How do I dispute a card transaction in Westpac Online and Mobile Banking? You can get a copy of the current disclosure statement for Westpac New Zealand Limited and a copy of any applicable investment statement or term sheet for your investment from any Westpac branch in New Zealand free of charge. Is Westpac Keyboard available on all messaging apps? I received a hoax/spam/scam/fake email or SMS claiming to be from Westpac. How do I notify Westpac if I’m going overseas? (bank feeds). Yes. Which devices are compatible with the Westpac Banking Action for Google Assistant? Can I get the $5 Hey You credit offer if I already have the Hey You app v3.0.1 (or above) on my mobile? How can I change my phone number, email or postal address and other personal details using Mobile Banking? How do I change a user’s Daily Payment Limit in Westpac? How can the currency conversion feature help me? How do I make a BPAY® payment using Mobile Banking? Where can I get the Westpac SWIFT and BIC codes from? Can I use the Westpac Banking Action for Google Assistant for payments with my Westpac accounts? What are the interest rates on your credit cards? How do I transfer between my accounts using Online Banking? Plus, you can manage your account wherever you want – … The following Mastercard® products are eligible for Samsung Pay... Google Pay is the new name and look for existing Google Payment products, including Android Pay. If you are in an area where there are... Download the free Westpac app from the App Store or Google play... No. I need to make a change to my Direct Debit repayments? Why do I need to give you access to my contacts list to use Pay to Mobile? How can I view a cheque and/or deposit slip? Can I cancel or dispute a pending transaction? I scanned a cheque yesterday but it’s still not showing in my account today. How do I set my default card in Apple Pay? What can I view in my transaction history? Will I still receive the credit card repayment reminder if I make an out of cycle repayment? Where can I find out more information about Samsung Pay? Which Westpac personal accounts are eligible for Osko® payments and linking to PayIDs? How do I wear and care for the Centsitive Patch? Can I still make split payments using my mobile? How does the Westpac Protect™ SMS Code provide extra protection? Tech Times calls Google Pay a sleeker and more secure … How do I add my eligible card to Apple Pay from the Westpac App? I don't recognise a Direct Debit transaction. Can I make a payment from my Credit Card using Siri? I can see my Card in Samsung Pay but my transaction is declined. Why am I seeing a message to contact my bank? I received an invitation to open a joint account with someone I don’t know. How many accounts can I link my PayID to? How do I set up mobile payments on my mobile? Can I include a description with in my Siri payment? Instead it sometimes turns out to be even more cumbersome to troubleshoot the Google Pay app. IE: Commonwealth Bank might offer Google Pay but not on every credit or debit card. What do I do if I sell my smart watch or get a new device? What is the ‘Monthly Payment Balance’ and how is that different from my normal statement Closing Balance in SmartPlan? Can all funeral expenses be paid out of the deceased available funds? I’ve received a reissued or replacement Westpac card; do I need to update my card information in Garmin Pay? What devices are eligible to use Travel Companion? The list of participating businesses is growing all the time. Default . How can I connect my accounting software? How do pending transactions affect my balance? What do I do if the additional PayWear Accessories I purchased from Winc have broken or are defective? Which phones or devices can I use Samsung Pay with? As a Business customer, how will Osko® and PayID payments change my bank statement or export? Why do I need to nominate a default account? Do I need to have my phone nearby to use Garmin Pay? Is there a limit on the value of purchases I can make using my Westpac PayWear? This information does not take your personal objectives, circumstances or needs into account. Can I use my Digital Card details for cardless cash withdrawals? Are Westpac Keyboard transactions secure? My card details have been removed from the Google Pay app. I’ve received a reissued or replacement Westpac card; do I need to update my card information in Fitbit Pay? To open a Westpac personal bank account, you’ll need to provide us with a signed and completed personal account opening form, along with some current identification documents. I've received a message to call Westpac on the ‘Verification Needed’ screen, why? My physical card has expired. How will I know if I have Digital Mail available? If I have Face ID capability on my device, do I have to use Face ID sign in for Mobile Banking? Which devices are supported by Westpac Mobile Banking? You can link up to 12 cards to iPhone 8 and iPhone 8 Plus and later. Credit Card Services ? Is the Westpac Banking for iPad or Windows 8 secure? We’ve had a go at answering some of the common questions you might have about Westpac One®, our new online banking experience. What is the Centsitive Objects Incognito Pin? 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