Tell me about your greatest strengths/weaknesses? Secondly, as my experience with the company grows, I can expect to be a more valued asset. As a customer service professional, your best skills will be customer and client related as you have to interact with customers on behalf of the company on a daily basis. Tell me about a time when you had to deal with conflict. I am also very experienced in meeting customer needs and problem-solving. As the manager, I take care of any customer service disputes and escalated needs. Provide Specific Examples – Use data, numbers and stories to support your claims. If you are looking for a job and working with a recruiter, he or she may kick off the conversation by asking, “Tell me about yourself.” Well, what should you say? My role includes face to face customer service, customer complaint follow-ups, as well as attendance at some events such as food drives and other charitable efforts. Then discuss how you see yourself fitting into a position at their company. For this reason, it is important that you prepare well and to do this you will need to satisfy their curiosity. ", "I have worked in fashion retail for the past four years. Can you tell me about a time when you had to make a decision when all of the data you needed was unavailable? Tell me about a time when you made a poor customer service decision. ", "I have been an administrative assistant for the past six years, ever since completing my business administration certificate. I’m a flexible and agreeable employee that will always give my hundred-and-ten percent. It’s way too broad and we have no idea what the interviewer wants us to say. 4. Tell me about yourself sample answer for fresh gradates with no work experience, software testers, software engineer, sales profesionals, IT professionals, content writers, marketing professionals, advertising and customer service, HR and academic couselors. Avoid beginning at the VERY the start of your entire career. If you are scheduled for a Customer service job interview, then it means you have already impressed them with your CV and Cover Letter when you applied for the position. ", "Customer service has been the core of my career all along. Part 1: How to Answer "Tell Me About Yourself" There are a few key points to remember when answering this question during a job interview. Below are the answers to these 30 commonly asked BPO interview questions and answers. etc. What does “good” customer service mean to you? Your response to this request will set the tone for the rest of the interview. Tell me about a time when a customer was reporting a technical issue that you didn’t know the answer to. But that isn't what potential employers want to hear. Can you tell me about a time when you received poor customer service? Also, how well do you handle conflict? Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavours. I sometimes take a teddy bear with me when I go travelling. I strive to give them consistent service and make sure they walk out happy. “Tell me about yourself,” or questions like it, are common at the beginning of interviews as they ease both you and the interviewer into the interview. Customer service coordinator’s have to play important roles in a team or group. What steps did you take to remedy the situation? You know what they say— You never get a second chance to make a first impression. Eventually, I gained the promotion to assistant manager. What are the major types for outsourcing? 31. Westland She has a st… Customer service involves being a kind, courteous, and professional face for the company. Begin your reply with the oldest listed customer service job on your resume. 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