Multitasked by answering phones, greeting guests, and satisfying personal requests of members and guests. In addition to the standard health, life insurance, vacation, and retirement benefits, front desk attendants may also be eligible for bonuses, commissions, and profit sharing, and may also enjoy the added bonuses of tips and employee discounts. Provide CPR and first aid to animals (as needed). Elevated communication skills by speaking to customers regarding serviced vehicles. Process guest check-ins/check-outs as well as document and confirm reservations and cancellations. * Keep records of room activity Maintained positive attitude to make customer's experiences or stay memorable and pleasant. Cleaned and maintained the front desk area according to Company standards. Take payments for room charges and post to appropriate account. Reconciled cash drawer by proving cash transactions, listing checks and credit card charges. Operated telephone switchboard to answer, screened, or forwarded calls, providing information, taking messages, or scheduling appointments. Front Desk Associate I Resume. There is not a significant increase in salary for experienced front desk attendants and those lacking experience. Answering multi phone lines Handle customer complaints to fullest ability until management was needed to handle the situation. Front desk attendants must be courteous, professional, organized and possess exceptional communication skills. Assisted in scheduling appointments and meetings for customers with club representatives. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Received telephone calls and directed them to the appropriate recipient. Monitored correct and safe weight training technique. Checked guests into rooms and managed housekeeping operations using 'Opera' computer system. Greeted guest, assigned rooms, handled credit card and cash transactions, filed all paperwork handled any concerns with professionalism. Applicants who have a positive attitude, love helping others, and are able to follow instructions make strong candidates for this position. Managed the registration process, while handling guest check-in and check-outs. Assist people with signing up for memberships, filing, answering phone calls, faxing, and greater. Provided excellent customer service with incoming telephone calls and walk in customers. Performed housekeeping duties ensuring cleanliness of guest rooms for stayovers and checkouts. Collect payments from clients through cash, personal check or credit card system. Greeted guests while checking them into the hotel, also worked as night audit. Updated member's credit card information and total purchases, then received and processed payments. Generate management reports as Hotel Front Desk Associate and Night Auditor. From responding to guest emails to writing down directions to local attractions, there are many front desk duties that require the ability to effectively communicate in written or verbal form. Disseminated pertinent information to clients and staff and conducted facility tours to potential members. 1 year hospitality or front desk experience is required. Set up and explained new membership contracts. If you’re after a front desk job, you need to demonstrate this skill from your first … Greet, register, and assign rooms to guests of the inn Contact housekeeping or maintenance staff when guests report problems. Took reservations Maintain clean facilities and kennels-Walking and entertaining the dogs-Accepting phone calls and handling money-Bathing, brushing/minor grooming, Maintained and managed Gym/exercise area and equipment Answered phone calls and recorded appointments for trainers. Computer knowledge: Basic knowledge of computers is required as a Hotel Front Desk Clerk. Greeted gym members and gave tours to new potential members. Checked members in on computer Assigned games on racquetball courts Answered multiple telephone lines Maintained whirlpools in locker rooms Friendly, Greeted membersFolded towelsMade smoothiesWorked with a cash registerRacked WeightsCleaned locker roomsAnd closed gym (lock doors, and kept tidy). Cleaned and maintained common areas, guest rooms, fitness center and fitness equipment. Verify Insurance/review and solve claim issues In a front desk or reception area, you help keep files organized, clean the desk and pick up any clutter. Provide professional customer service by greeting guests and completing their registration. Increased new membership by promoting various facility programs. FRONT DESK ATTENDANT Nature of Work Under the direction of the Facility Specialist, this position is responsible for the check-in, registration of classes, collection of fees for the various activities, as well as customer service to all patrons using the facility. Answered phones Conducted night auditing while checking guests into the hotel. Collected membership payments, cancellations, and freezes, Opened/closed club facilities Membership sales Maintained supply of amenities Updated and maintained new/existing member profiles. Provided facility tours Checked members in and verified their account Ensured customer satisfaction by helping with customer complaints and inquiries. Manage front desk operations such as guest check-in, obtain payment, and distribute room keys. Assisted in special events. Receive payments in cash, through credit cards and by direct debit Issue receipts and managed refunds if needed. Generate PowerPoint, Spreadsheets, Microsoft word and office. Performed comprehensive statistical body analysis of prospective members per request, along with my ownindividual clients. National Association of Professional Receptionists (NAPR) – Receptionists, greeters, switchboard operators, information clerks, and other front office workers are eligible to join this national association. Ensured guest satisfaction by promptly fulfilling guest requests and dispatching appropriate departments. Sales. Greet patients- Answer phones and direct calls- Handle schedule- Prepare mail- Organize charts, Answer telephone, screen and direct calls Serve as the first point of contact Fielding and routing telephone calls, and responding to member inquiries. Greet guest, assist guest to appropriate location, answer phone calls, and provide guest with information if needed. This position is part-time and requires evenings and weekends. Communicated daily with residents and college staff members and answered telephone calls. Provided customer service to members and prospective members It further predicts the biggest increase for front desk attendants will be seen in the healthcare industry. Provided excellent customer services, organized timely appointments for maintenance, and Selected Contributions:. Sign in Guests Act as the main communications center for the building and the eyes and ears of the building operation. Answered all incoming phone calls/inquiries and direct them to the appropriate departments to ensure guest satisfaction. Maintained inventory Answer and address all customer questions and concerns to achieve satisfaction, providing detailed knowledge of our product. Generate new client registration forms, enter data in the computer system. Front Desk Attendant. Proper training may be considered in lieu of experience. As part of your training program, we will modify content as needed to meet your business objectives. Responsible for financial transactions Answer all incoming calls, set appointments, keep front desk area clean, and receive monies for services rendered. Handle over $20,000 of financial transactions monthly Answer questions and deal with customer complaints in person and over the phone, Service customers via phone and in person- Verify and process memberships and financial transactions- Ensure cleanliness of facilities and maintain supply stock, Checked Guests in Work Experience. Conducted guest registration, Participated in hotel special events. Operate the cash register with precision and provide lanes efficiently* Answer phone calls and book social events to ensure guest satisfaction. Assisted prospective members with membership information Internal/External Correspondence Assisted members with products and scheduling of training sessions. Assist in administrative tasks such as faxing, printing and emailing. Yes, I know that there are days when we don’t feel like smiling, but an awesome front desk member should be ready to come to work with a smile. Collaborated with staff members to maintain a clean and safe environment. Used problem resolution skills to promote win-win solutions for conflicts. Checked guests in and out daily and handled the reservations in the computer system. A front desk attendant performs a range of clerical and general office duties that help support a company’s customer service function. An average growth rate of nine percent through 2026 is projected by the BLS. Have effective communication skills and reinforce corporate philosophy. Promoted over peer from morning attendant to front desk guest services. Answer questions pertaining to hotel services and travel directions or make recommendations regarding shopping, dining, or entertainment. Worked closely with customers and management to ensure positive customer relations. Explain and enforce safety rules and regulations governing sports, recreational activities, and the use of exercise equipment. Assisted in the check in and check out of customers and was also the night auditor. Provide front-desk relief as required; responsible for greeting customers, answering phones, and setting up appointments. Provide excellent customer service by keeping a positive environment. Developed superior communication skills with management, coworkers and guests. Manage front desk operations for electrical systems company. Responsible for front desk operational processes such as special requests etc. Established a safe environment for clientele. Prepared documents and PowerPoint presentations and disseminated information. Place customer reservations, guest check-ins, facility pool/spa chemical test level management. Maintained CPR and First Responder training. Sign up new memberships and classes* Supervise workout rooms and lobby* Balance nightly books. Managed customer relations, supervised conduct in the gym and resolved all customer complaints. Handle all forms of payments and know how to use a credit card machine. Manage multi-line phone system, transferring calls and taking messages. Deliver ultimate guest service, open doors and greet guest coming and going. Possessed CPR and first aid certifications. Skills : Customer Service, Cashier, Communications, Organizational, Microsoft Word, Type, 10-key, Call Centre, and Time Management. Facilitated communication within the building by transferring calls and taking messages. Keep desk and lobby area clean and neat at all times. Help guests with services: check in and out, special requests and any situations that may arise. Provide guest services as well as concierge services. Operated a cash register for cash and credit card transactions with 99% accuracy. Scheduling Promoted the facilities amenities, fitness programs, and the club benefits. Skip to main content. We ranked the top skills based on the percentage of front desk attendant resumes they appeared on. Cashier: Sold contracts and various sundry items using cash register and credit card machine. Set daily goals for store and employees; exceeded store and individual goals for membership sales. Posted charges for rooms, food, internet, or telephone calls, to ledgers manually. Registered guests and assigned rooms, accommodating special requests whenever possible. Position Summary: The Front Desk Attendant will be responsible for checking guests in and out, conduct facility tours, escort canine and feline guest to their suites, answer customer inquiries over the phone, in person and online. Maintained an accurate count of room status and availability Assisted hotel operations through booking reservations for all Coast Resorts' properties, guest check-in, checkout and guest service. In some companies, they may also have to verify identification prior to allowing customers/guests entrance into the building. Cleaned guest rooms to Best Western standards. Teach group exercise classes, scheduled activities Folded towels and cleaned the front desk area free of clutter. Monitor daily cash and credit sales transaction of all hotel services. Answer queries regarding the hotel's services, charges, dining and sports facilities, and travel directions. My Perfect Cover Letter is your solution and takes the hassle out of cover letter writing. Handled cash, checks, and credit cards, when registering members/customers for services and programs. Posted room charges, taxes and all other revenues to guest accounts. Monitored customer satisfaction Attend to all members needs, answering phones, daily schedules, customer service Maintaining safe environment for children. Coordinated with staff members in organizing special events and outings to meet customer specifications. Managed desk twice a week during the night audit. Improved front desk operations by remodeling every day procedures maximizing time efficiency and quality of process. Greet guests and provide them with room availability and hotel facilities information. Greeted and checked guests in/out of the hotel Facilitated friendly and approachable communication and assistance. Seated customers, took carry-out orders, completed customer transactions on cash register Prepared salads and sandwiches, bused tables. Keep front desk area clean and presentable for guests Practice positive guest relations by demonstrating Choice hospitality and service standards. Answered telephone calls, and additional tasks as assigned. Assisted with customer questions by answering phone calls directed to the front desk. Checked guests into hotel guest rooms, nightly auditing, money handling. Maintained room availability with punctuality and attention to details. Post -handling money Manage the front desk and lobby area, locker rooms and spas. Performed daily cleaning duties, recruited and enrolled new members, trained members using proper exercise techniques. Processed and balanced receipts/payments on accounts Interacted with guests, performed financial transactions, and provided information about specific events. Developed communication skills through interactions with professors and interdepartmental interactions. Interacted with Guest Services and Housekeeping daily to ensure special request, confirm readiness of accommodations & quality stay. Gained knowledge and experience in customer relations, communication, and time management. Maintained an upbeat and positive attitude. Used excellent customer service and an outgoing attitude to ensure that the guests' first impression of the hotel was positive. Handled incoming and outgoing calls Maintained log of guest and monitored lobby area. Provided a high level of customer service to existing and potential members. Prepare daily reports, register guests, process the overnight audit and balance the daily budget. Developed Microsoft Word, Excel, PowerPoint expertise. Welcomed and registered guests while offering them services and room rates. NAPR’s mission is to provide educational and leadership opportunities, accreditation, and assistance with job placement and career change to its members. Run the night audit; Reset the Resort Data Processing system every night. Handled night time services and performed night audit duties. Monitored lobby area, providing close attention to students and guests entering and exiting the building. Provide security, front line maintenance, key dispersal, communication and information transfer. Answer phones and reply to customer questions, concerns, and complaints in a clear and professional manner. Answer phone calls and direct calls to units, staff members, and patients. Provided good communication skills with potential members and current members. Performed light cleaning duties of common areas. Acknowledged model ratings on all performance reviews for demonstrating teamwork, customer service and reliability. Greet customers as they arrive with a positive attitude. Handle cash and credit card transactions, fax documents, use online Choice programs. -answering the phone/scheduling appointments 743 Lueilwitz Fields, Dallas, TX +1 (555) 287 6450. Answered all incoming calls 2. Utilized computer systems to schedule individual and group reservations. Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates. Stock and organize front desk and lobby area as needed. Performed sanitation services on all rooms and common areas for the well-being of all guests, workers, and visitors. Help attract and retain members by providing exceptional customer service and maintaining a friendly, positive, and professional image. Provide over-the-phone and in-person customer service as needed. Utilized Microsoft Excel by updating data and created events in the computer system Infusion. Front desk attendants are the first person customers and clients see when they enter the lobby or office. Demonstrate excellent customer service, communication, and time management skills. Process all guest check-ins by confirming reservations, assigning rooms, and activating room keys. Front Desk Attendant Job Summary: Serves as front-line representative for the Health & Fitness Center to the patrons who utilize the facility. Front desk, answering phones, greeting customers and taking orders, cashier, hosting and closing. Issued room keys.keeped records of room availability and guests' accounts, using computer. Answered inquiries pertaining to hotel services, guest registration, tours, or taxis. Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays. Check patrons into the center Greet guests and provide personal guest service. Processed incoming full-time and part-time job applications and maintained files on current position openings. Maintained switchboard operations including professionally answering switchboard, taking messages and routing calls to appropriate room number or department. Performed administrative tasks, including communicating daily announcements, making copies, and filing documents. Processed and worked on all payments types such as room charges, cash, checks, debit and credit transactions. Additionally, she has included checklists that you can print off and post at your desk. Equipment Orientation Input data into computer system using confidentiality protocol. Front Desk Security & Safety: An on-the-job Guide to Handling Emergencies, Threats, and Unexpected Situations – Front desk attendants will find pertinent guidance in performing one of their most challenging responsibilities, serving as the first line of defense. Operate switchboard, direct calls and answer questions appropriately. Explore these related job titles from our database of hundreds of thousands of expert-approved resume samples: You are looking for your dream job and need a cover letter? Conducted front desk procedures, including monetary transactions, arrival and departures, and customer complaints. Provide positive customer service and encouragement to all members. Assisted facility customers and completed daily administrative tasks. Handle guest check-ins and check-outs through computer software. Greeted visitors and members- Answered phone calls- Membership sales. Front Desk Receptionist Requirements – Skills, Knowledge, and Abilities for Career Success If you are seeking the job of a front desk receptionist, the recruiter or employer will likely require that you possess certain abilities, competence, skills, etc. Handled all incoming calls as well as read emails daily and keep up to date on all communications. Answer guest inquiries for hotel services regarding registration, room availability, traveling, shopping and dining. Customer service is their prime role and responsibility. Completed various reports and forwarded to appropriate departments. Learn Service Desk and ITIL processes and service functions. Managed guest information through computer system. Performed night audit tasks, printed and emailed reports, and assisted housekeeping with folding laundry. Identification, checked student and staff as they came in charges for rooms, if their goals perform administrative and! 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