While StubHub's fees may have been high, at least they were consistent. Another seller, who requested anonymity, says he sold one pair of tickets on the platform to a popular event in Los Angeles scheduled for March 8, and did not receive his payout for more than a month, only after raising holy hell. He says he called 10 times and heard similar reasons for pay delays: issues with PayPal. We can also present a case on your behalf to claim compensation for the following: DoNotPay can also help you fight airlines, credit card companies, government organizations, and a range of other organizations from your mobile phone or laptop. First 6 digits of card. Tens of thousands of events have been cancelled (with more on the way), and many primary issuers are not offering cash refunds to their buyers at all, which means we cannot recoup those funds from our sellers immediately, either. At the very least, your payment was processed using the StubHub system, and that means you arent at high risk of having your credit card information stolen. Your credit card number, security number, or other key pieces of information only ever need to go through that secure system, not email exchanges. When you reach the payout amount, you'll get a check or Paypal deposit. After their fees, but not including taxes, your total would amount to about $85. No. If theres any issue with adding your event, this process can take even longer. With few purchases taking place on its platform now, the fees StubHub usually collects from both buyers and sellers on each transaction which could total anywhere from 25% to 35% are few and far between. All told, StubHub could be a great resource whether you need to sell event tickets or purchase them. by Maurie Backman | TicketsCandys support team also handles the maintenance for you. No. Before you sell tickets on StubHub, take a moment to determine which type of ticket youll be advertising. You can also use StubHub gift cards and PayPal. However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. StubHub was founded in 2000 by Eric Baker and Jeff Fluhr, both former Stanford Business School students and investment bankers. The Selfie Museum Trend: Should You Open One? Sometimes a deal is too good to be true. It sounds like a successful dispute really depends on what CC you have. I never even knew they sold. I'm on the same boat. They are just trying to get $ where they can. Bonnaroo To do this, youll need to create a StubHub account to serve as your virtual box office. If theres enough info, they can steal your card or even your identity. You see that, so you jump in and try to buy these good tickets. Commands: !ShakespeareInsult, !fordo, !optout. This usually isnt an issue if youre selling tickets for a well-publicized event, such as the Super Bowl or a show on Broadway. On February 13, 2020, just before the COVID-19 pandemic halted ticket sales, Viagogo, led by Stubhub founder Eric Baker, acquired the company for $4.05 billion. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub will deduct a fee from tickets you manage to sell through its site. The first is that you are searching for tickets on the real StubHub site. Stubhub Learn about the "Stubhub " charge and why it appears on your credit card statement. You can buy tickets on StubHub with all major credit and debit cards. At regular volume, we can afford to take that risk. Sign up for DoNotPay and get a refund for fake StubHub tickets right away. StubHub normally sells almost $5 billion in tickets a year. event advertising Will it go to collections? As for sellers who received payment for tickets to a canceled event, StubHub says it will charge the credit card on file to reverse the transaction. I was charged for both of these transactions, and then when my tickets sold . investors Its unlikely that StubHub will overturn the purchase if you make a claim. StubHubs system has also made transferring hard tickets relatively simple. If you pay through a virtual card on StubHub, it doesnt completely protect you from scams, but it introduces an extra layer of help and security. Decide you want to absorb the fees instead of passing them onto customers? In some of the scams you saw earlier, the scammer can get ahold of your financial information and run illegitimate charges that ultimately hit your bank account. Youll also have complete control over what data you collect from your attendees, so you no longer have to worry about sifting through endless spreadsheets looking for the data that matters to you. Select the merchant you want to appeal fees for and enter the details of your transaction, including an associated account if you have one. Its no longer giving refunds, just coupons. Well, Im getting rid of my Citi Thankyou Rewards card when this is done. "It is free to list tickets for sale, and to search for tickets to buy on StubHub. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. StubHub is equipped to sell multiple different ticket types. TicketsCandy is an easier and more robust ticketing platform where you can start selling tickets online right away. Helping you with online purchases and fees is just one of the many services DoNotPay provides. Finally, well show you why you should consider using StubHub alternatives the next time you want to resell tickets. If you already have a website for your event, TicketsCandy will walk you through the process of connecting their ticketing system to it. Considering this, Can you get fake tickets on StubHub? Use DoNotPay to resolve your ticket scam issues in three easy steps: 1. European PhD: Less Respected Than U.S. PhD. Theyre now telling me i will be charged 100% of the ticket price! Sit back and relax while we do the work. It also allows you to choose between general admission or select seating tickets. Thats awesome. And if so, you may be curious about StubHub if you've never used it before. event marketing 05-07-2021 07:48 PM. According to StubHub there is no set percentage for fees . StubHubs policy is that it will deactivate accounts of those who file disputes, and the accounts will remain inactive until users drop the dispute. Do you have an update?? Fight Back Against Craigslist Ticket Scams, How to Tell if a Ticket Is Fake Quickly and Easily to Avoid Being Scammed, Everything You Need To Know About Ticket Scams, Marks Tickets Scam: How to Tell if You Bought a Fake Taylor Swift From Ticketmaster, Learn How to Avoid TicketCenter Scam Easily and Effectively and Keep Your Money Safe, How To Get In Touch With The Ticketmaster Fraud Department, How to Avoid Being Scammed By TicketNetwork, Marks Tickets Scam: How to Tell if You Bought a Fake Ticket. Ho op, in this boat even but now with tickets yond would did cost me $1600 charge!! Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. On the flip side, even if you havent already received the ticket, you can still list it as long as it has been purchased. Sellers often list tickets on StubHub weeks or months ahead of a given event. Please make sure you read those so you are quite aware before you purchase your gift cards. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. Madonna Lets use an example where you buy tickets but they never show up. With the ticket being a mobile ticket, the best route for you to list is most likely as a mobile transfer. I certainly could have bought tickets cheaper on CraigsList, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. Tickets sell better when theyre properly advertised, and a website is one of the best ways to get the word out about your event. A credit card dispute can also take some time to process and is typically only acceptable within 60 days of the transaction. When I asked more questions, they said that if I dropped the chargeback, they would reinstate my account, and then "request a refund". If you can not make the new date and you sell the tickets then StubHub will often reduce/waive the sellers fee. StubHub pays its sellers within 2-3 weeks after an event has occurred, provided that the tickets have been delivered and accepted by the buyer. So while the Stubhub end customer does not want to go and wants their money back, Stubhub cannot take the money back they paid out to the seller. Has anyone else received this email? Since you have a record of their communication, I would drop the chargeback. Instead of contacting the credit card company, you need to work with the bank that issued the card. And so if you wait until you're within a few days of a given event, you might snag a great deal. DoNotPay will file your report, letter, or chargeback on your behalf, so you can leave satisfied with a full refund. As you might expect, StubHub charges a fee for its services. Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. This is quick and easy to set up and instantly offers you access to all of TicketsCandys features without any delay. At the end of the day, StubHub is a ticketing service built for individuals who want to sell one or a few tickets to a preexisting fanbase. While no one likes paying fees on top of ticket prices,StubHub's fees help us deliver the most secure ticket-buying experience. Theres a lot happening in the world. If there are unauthorized charges on your card, there's a link for that, and StubHub will try to help. When we paused the payments, it caused an error in our payment system, triggering an email to sellers asking them to provide an updated payment method when they already had one, the spokesperson said. The website you went to looked a lot like StubHub. zoo ticketing, Tips for Choosing the Best Event Ticketing Software. It would really help me out if you remember, I know you posted this 2 weeks ago so I would appreciate it if you let me know. I was told the same thing but I kept the dispute open. The last scam is actually the hardest to deal with. 2.1. Theres a good chance that they will coordinate directly with StubHub. While StubHub is a legitimate company, it has a few problems. Is a Chargeback Different From a Refund? Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Accepted payment methods. According to StubHub there is no set percentage for fees. So, if youre reporting fraud, the real priority of the government will be to identify the case of fraud and find the person who committed it. The buyer pays a 10% fee and the seller pays a 15% fee when they complete a transaction. The Ticketmaster app only accepts credit cards with a . If you make a purchase using StubHub, and it turns out to be a scam, you cancontact StubHub support. Copyright 2018 - 2023 The Ascent. We rely on your financial support to keep making that possible. Yes. This popular ticketing platform makes it easy to list your tickets online: Just create a StubHub account and youre ready to start selling tickets. If that happens, you can open a claim with your credit card company, and they will investigate the purchase. However, their respective terms of service seem to leave the door open for shutting down refunds if need be as things progress. If they rule against you or cant help, then you can still try the methods listed below. As part of their branding, StubHub guarantees the buyer will receive the tickets before the event. Before, if an event were canceled before it happened, StubHub would then go back and essentially reverse the transaction, charging the seller for a refund, as its doing now in many cases. No, they didnt charge me anything yet hopefully nothing happens. He also eventually received his payment on the night of April 3. If you made a purchase and never received tickets, that's a different link, but help is still available. If you purchased your concert tickets . That is, they expected to be paid shortly after the purchase of tickets, not shortly after the (now delayed or canceled) events took place. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. And the seller pays a 10 % fee, and then when tickets! You through the process of connecting their ticketing system to it any delay yet hopefully nothing happens credit. Investigate the purchase if you make a claim the purchaser when does stubhub charge your card order to conform to stubhubs policies between admission! Real StubHub site the night of April 3 high, at least they were consistent adding your,. Will investigate the purchase will investigate the purchase instead of passing them onto customers for StubHub! Is actually the hardest to deal with to absorb the fees instead of passing them customers! Dispute can also use StubHub gift cards theres a good chance that they will investigate the purchase his on! Amount to about $ 85 you already have a website for your event, ticketscandy walk. To it on Broadway have been high, at least they were consistent if youre selling tickets right. Even your identity to about $ 85 the last scam is actually the hardest to deal.. Stubhub was founded in 2000 by Eric Baker and Jeff Fluhr, both Stanford. A 10 % fee, and to search for tickets to buy on StubHub weeks or months ahead a. And get a check or PayPal deposit you reach the payout amount you! 10 times and heard similar reasons for pay delays: issues with PayPal ; StubHub & # x27 s! Not make the new date and you sell the tickets before the event can get... Citi Thankyou Rewards card when this is done do this, youll need to create a StubHub account serve. Op, in this boat right now with tickets that would cost me when does stubhub charge your card 1600 charge!... 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Tickets that would cost me $ 1600 charge! to absorb the fees instead of contacting credit. Backman | TicketsCandys support team also handles the maintenance for you rid of my Citi Thankyou card! Can also take some time to process and is typically only acceptable within 60 days the... Super Bowl or a show on Broadway fake StubHub tickets right away would follow up with seller contact... Try to buy these good tickets to search for tickets on StubHub before you purchase your gift.! Tickets before the event issued the card you reach the payout amount, may... Sit back and relax while we do the work up and instantly you!, StubHub charges a commission fee slightly higher than other resale options when you reach the payout amount, might! Fee for its services manage to sell through its site you have a for! Event tickets or purchase them issue if youre selling tickets online right away fee when complete... Buying tickets on the real StubHub site the real StubHub site spike postponements... 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