Responsible for settling guest accounts and all aspects of recordkeeping by overseeing and coordinating front desk and audit function to ensure financial transactions for the day were verified and balanced. Assistant Front Office Manager assists the Front Office Manager in executing various front office operations.A well elaborated Assistant Front Office Manager Resume depicts job duties that include – supervising front desk personnel, processing payments, inventory and bookkeeping activities: among the other job descriptions… Orients and trains new employees. Conducts ongoing training of all front desk employees to increase job knowledge and skill level, Coaches and counsels employees to encourage positive behavior and correct negative behavior, Conducts a monthly department meeting to review new procedures and solicits input from all employees, Interprets job specifications to front desk staff and assigns duties, Analyzes and resolves work problems or assists employees in solving work problems, Initiates or suggests plans to motivate employees to achieve work-related goals, Recommends or initiates personnel actions, such as promotions, transfers, discharges, and disciplinary measures, After service training, assists in ensuring staff continues to learn the importance of excellent service, Inputs weekly payroll as required and properly stores previous week time cards. Achieved quality results by leading front office agents through training, communication, and empowerment. Ability to observe and detect signs of emergency situations, Supervise accurate and efficient Reception operations including check in/out procedures, Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork, Demonstrate positive leadership characteristics to inspire Team Members to meet and exceed standards, Conduct training programs on an ongoing basis, Committed to delivering a high level of customer service, Direct supervision of Front Desk clerks on his/her shift, Overall Front Desk operations in the absence of the Assistant or Front Desk Manager, Performing all duties Front Desk clerks are responsible for, Keeping the lines of communication open with both Front Desk Managers and the staff members who report to you, Adhere to the policies of the Resort as set forth in the Employee Handbook and report any observed violations to Human Resources, Maintain a good working relationship with all Departments, Reordering supplies for Sundries shop as well as selling and posting these items, Instructing guest on local entertainment / dining as necessary, Maintenance of Front Desk equipment and supplies, Handles all guest service issues as they arise at the Front Desk up to the standards established and in accordance with the goals and objectives of the hotel, Performs majority of training for GSRs. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances, Requires standing and continual mobility throughout front office area, Verify and imprint credit cards for authorization using electronic acceptance methods. Coach, counsel and discipline employees when necessary, using proper documentation and proper techniques. Ensure adherence to quality expectations and standards; identify, recommend, develop and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings, Manage wait lists and assist Front Desk during high business demands, Responsible for attending department OST meetings and if unable to attend required to be familiar with meeting minutes, Fulfills duties of the Loyalty Ambassador in their absence, Perform any other tasks assigned by management, Previous customer/guest service experience; hotel and front office experience is strongly preferred, Previous experience in high customer contact environment; with previous experience answering customer questions and handling customer concerns, Previous cash handling and multi-phone usage experience, Must possess the ability to multi-task in a busy environment, follow through successfully on guest requests, ensure guest satisfaction, and work as a team player, Must be service and detail oriented; possessing a friendly approachable demeanor and strong problem-solving skills, Knowledge of Property Management Systems and related computer programs, Strong knowledge of Microsoft Office Software, Must be able to work flexible shifts, including weekends and holidays, Create and execute innovative front office strategies that will drive the hotel to exceed guest satisfaction and revenues, Establish par levels for supplies and equipment, Assist with other departments as needed to ensure guest overall satisfaction. Assist managers with the operation of the Housekeeping department including breaking out the house, inspecting rooms and public space, and assessing staffing levels, Supervise the front office and hotel to ensure compliance of company policies, Motivate and train a 10-man team of front desk agents and night auditors, Involved in decision making related to the hiring of potential candidates and termination of employees, Serve as manager-on-duty including, but not limited to, front desk agent responsibilities and service recovery, Scheduling, administering performance appraisals, and interviewing potential candidates, Rewarded as Employee of the Month for October 2012. Senior Front Desk Manager Resume Summary : Front Office Manager with a huge background of 8 plus in supervising and managing all aspects of the front office, performing daily monitoring of rooms inventory, rate and plan availability, ensuring adequate staffing levels for all departments, … This includes but is not limited to: retail, boat rentals, food & beverage opening hours and services, tours and activities and surrounding area amenities and activities such as other National Parks in The Grand Circle, Must perform all miscellaneous duties assigned by upper management, Share innovative ideas to improve efficiency and operations, Must have a 1-2 years of supervisory experience in the hospitality or hotel industry, Must be computer literate in MS Office programs, with previous knowledge of Property Management Systems, Must have outstanding guest service skills, Working knowledge & experience of hospitality field is preferred, Must be able to identify developments in department and find solutions to improve operation, Monitors service and teamwork on a regular basis and counsels team members on proper customer service techniques, 4) Utilizes leadership skills and motivation techniques in order to maximize team member productivity and guest satisfaction, Assists GSM and FOM with team member meetings and counseling sessions, Advises GSM and FOM where and when discipline is required for Guest Service associates, 5) Assists in Hotel housing activities by working closely with Sales, Housekeeping, and Maintenance, Maintains open line of communication with departmental heads, Reviews daily outoforder rooms, VIP rooms, and special requests and checks with GSM and, Reservations manager to ensure items are taken care of, Coordinates group arrivals and departures with all Guest Service positions, Ensures followthrough and communication from shift to shift regarding any pertinent information or guest requests, 6) Provides effective sales effort at Front Desk to maximize room revenue, 7) Assures cleanliness and orderly condition of the Front Office area by conducting daily inspections and will be ask to, Check Front Office machines and equipment periodically, Assists in maintaining Front Office supplies, 8) Maintains safe working conditions within department and Hotel, 2+ year guest/customer service experience, and/or 12 years Hotel experience preferred, Must be 21 years of age or older and 2 or 4 year college degree a plus, Proof of authorization/eligibility to work in the United States, including High School Diploma or equivalent, and valid driver license required, Must be able to communicate effectively in a positive/upbeat fashion utilizing English; both orally and written, Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts, Must be able to frequently move freely about the hotel, maintain manual dexterity to access computer via keyboard and operate office equipment, such as telephones, copiers, fax machine, computer systems etc. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered, Must have at least 1 year prior Front Desk Experience in hotel industry, Must be able to work a flexible schedule which includes evenings, weekends and holidays, Must have a good command of the English language and be able to read, write and speak English fluently, Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed, Strong communication and problem solving skills, Must be willing to “pitch-in” and help co- workers with their job duties and be a team player. Managed department incentives and processed guest Estandby upgrades. Resolve escalated issues in a timely and appropriate manner and notify the hotel manager of any unresolved concerns to ensure proper follow-up. Medical Front Office Supervisor with experience supporting multi physicians in a busy medical office. Settles bill accurately through credit card or cash transaction, Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Front Desk Managers are mainly responsible for training and supervising office staff, and most resume samples describe duties such as handling payrolls in the department, ensuring a high quality of services, monitoring employees and budgeting, … Promote the Hilton Grand Vacation services and provide recognition and benefits to all present members, Responsible for training and direction of new department Team Members. Trained, developed, and coached the performance of front office colleagues to ensure efficient departmental operations. Oversee and follow up on office-related projects to make sure they are progressing efficiently and will be completed by deadline, Functions as a liaison between non-physician staff and physicians to ensure effective service for patients. © 2021 Job Hero Limited. tablets, iPads), Ability to sit or stand for extended periods of time, Ability to maintain a professional appearance and demeanor, Handle guest check-ins and check-outs efficiently and in a friendly and professional manner, Supervise desk clerks and work load during shift. Applicants are required to have two to three years previous employment in a related position. Accountable for accurate billing services, swift and efficient registration services and fostering a professional atmosphere for a 1000+ room hotel. Complete shift check-lists as specified, Run accurate room status reports in a timely manner and relay necessary information to effected departments and individuals, Update daily group information; maintain and be familiar with future group files. Monitor and prepare group requirements and relay necessary information to effected departments and individuals, Print cashiers report and verify balances. Discipline, counsel and coach employees if necessary, using proper techniques and documentation. , Communicate clearly with Housekeeping—inform them of guest room’s arrival and departure status, special requests, VIPs, room or date changes, and other pertinent information, Exhibit friendly, courteous, helpful behavior at all times; be able to react calmly and professionally when solving the problems and/or concerns of our guests, Be able to work various shifts, weekends and holidays; be flexible with scheduling and assist co-workers with scheduling conflicts whenever possible; be on time for scheduled shifts, Takes responsibility in the absence of the Front Office Manager, As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team, 2-5 years of hotel Front Office and Supervisory experience is required, Must be able to read and write to facilitate the communication process.Requires good communication skills, both verbal and written, Must be able to stand and exert well-paced mobility for up to 4 hours in length, Little or no traveling required (less than 10%), Lifting 20 pounds maximum with frequent lifting and/or carrying objects weighing up to 10 pounds, Body & Soul, the service attitudes model developed by Pullman, Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions, A Pullman “school” of leadership, focusing on creativity, Assisting staff with expediting problem payments (e.g., problems processing credit card), Following up with guests regarding satisfaction with guest-related issues, Processing all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys, Processing all payment types such as room charges, cash, checks, debit, or credit, Setting up accurate accounts for each guest upon check-in, Anticipating sold-out situations and obtaining satisfactory alternative accommodations when the property cannot accommodate guests with reservations, Blocking rooms in the computer and identifying designated requirements and requests, Contacting appropriate individual or department (e.g., Engineering, Housekeeping) as necessary to resolve guest calls, requests, or problems, Coordinating with Housekeeping to track readiness of rooms for check-in, Balancing and dropping receipts according to accounting specifications, Anticipating and addressing all guests' service needs, High school diploma or GED; college degree, a plus, Minimum 2 years relevant experience; previous hospitality experience, preferred, Excellent telephone and customer service skills, Ability to maintain the highest degree of confidentiality, Computer and technology proficiency (e.g.
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