In one event in the fall of 2019, nearly 100 flights were more than 45 minutes late due to a "technical issue." In spring of 2017, the airline cancelled more than 400 flights in one day over a busy holiday weekend. I really hope you would notice my comment. Tried again at 19.14 and it worked email received. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. I almost stopped at the screen where they wanted a valid email address! The email and the refund never came. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). The downside was: British Airways was lying. This will be the last time I used British AirwaysI learnt the lesson. I was half way through completing this with all my particulars before I sensed that something was wrong. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Online Form. 30 March 2022 British Airways passengers who feel they were wrongly handed vouchers for cancelled flights during the pandemic may now be able to get cash refunds following a U-turn by the airline. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. Big mistake! Money refunded. Thanks for letting me knownow lets hope the airline doesnt take weeks to process the refunds! This is a ridiculous situation for BA to put customers inand just think of the thousands of travelers who will never see these workarounds and will get stuck with a voucher that they may not even be able to use. You can do so by dialing +1-877-767-7970. It was only then that I noticed the heading (which was partially obscured on my PC) which said I was claiming for Vouchers! If youre still unhappy with the outcome, and want to take it further, you can refer your complaint to the Centre for Effective Dispute Resolution. Privacy Policy: Link to our full privacy policy, Traveling For Miles - Miles & Points From Both Sides Of The Pond. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error All articles here represent an opinion and are general in nature and should not be relied upon for individual circumstances. Email received. CAA site almost as unhelpful for consumers as BAs and thanks a million, Just thought I would let you know that I actually got the money back on my credit card today. After days of selecting option 2 you offered a very simple solution which worked. Instead, it accuses her of missing her flight. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle. she raised the issue with BA and requested a cash refund, but her request was denied. Were unable to respond to any further requests for a refund. Thank You! Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. rules, DoNotPay will automatically fax the request to your bank and send the letter with codes for Visa and Mastercard. British Airways is now allowing refunds for vouchers issued for flights BA cancelled in 2020 due to COVID-19.Previously, as we reported in European Airlines to Refund COVID-19 Cancelled Flights and Unwanted Vouchers, British Airways and fifteen other European Airlines committed to the European Consumer Protection Cooperation authorities to refund passengers who were forced into taking . Enter the booking reference number in the relevant field. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . Do I have to repeat again fill out the form later? Youre currently due to travel with us to London. No mention of an admin fee either I recommend this option. She confirmed my details, and then filled out a form on her end. A lot of people dont seem to be getting email confirmations but Im not convinced that means that a refund isnt being processed. Your tips above did the trick! Is this the case? Brilliant, it seemed to go through, will wait and see. Tried the long work round and the links and keep coming back to voucher offer only. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. The airline agreed to issue a full refund. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Traveling For Miles and CardRatings may receive a commission from card issuers. If yall know of a way to fight this let me know. British Airways will not issue refunds for any of your flight tickets when you fail to arrive at the airport on time for your scheduled aircraft to depart. Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. It worked for me .1145AM 8GMT. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! Who could blame you! British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. Dial 0800 727 800 Please try again in a few minutes, and please contact us (hyperlink) if it still doesnt work.. I was so outraged by BAs deceitfulness that i closed down the website with a view to contacting BA by telephone. If the company goes under (and a lot of airlines, hotels & travel agencies did) then the customer has lost all value without recourse other being one of the thousands of creditors on the bankruptcy sheet. Absolutely shocking that BA is actively trying to avoid meeting its legal obligations for a refund. For example, the online refund request option was disabled by BA. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. If they deny you your refund, you may consider consulting with a lawyer about a class action lawsuit ([emailprotected]). Of late, it has []. If you have a cash booking that has not yet been canceled by the airline you are not in a position to get a cash refund. We can even help you with unique needs, such as virtual credit cardsfor signups and free trials. Hi, thanks so much for this tip ! But British Airways canceled my flight. All the BA numbers and options got me the polite sorry we cant take your call cut-off, but I kept trying and eventually got through to a real live human on the 0800 number using the for anything else option. If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Also, Ive heard that some people are being asked to pay an admin fee (35!) British . Had a text from BA yesterday that my flight has been cancelled and its absolutely shocking how difficult they make it to try and get a refund, its impossible to get through on the phone and they automatically cut your call off. Despite laws in place saying airlines must give people back. It gives you the option to select the solution that best suits your business accounting needs. BA has today, Wednesday 23 March, announced another change of policy. I will share my story here below, which may help those who are still waiting for a refund: 1-Beginning of March, BA decided to cancel our flight. All flights in the booking will be cancelled. Subscribe to Elliott Confidential, our email newsletter. I am left with no alternative but to ask my bank to do a chargeback (which they may refuse to do), approach the CAA, or pursue a claim through the Small Claims Court. , Thats very good news congrats for getting your cash back . (A little lie!). You have been warned. The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. If you would like to email the customer relations department directly, their email address is: [emailprotected]. I want to cancel other items in the booking. Am I ok to click the cancel booking button? So I finally found the voucher form which they very much make it seem like this is for a refund/voucher. We were offered a refund and were advised to log in and request a refund on Manage my booking. British Airways cant keep your money under any circumstances. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. Or, cancel your booking and claim a refund (incl. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. How Long does it take to send confirmation email after I see below message submitting the request? . Paul. I read in the papers that lots of people affected are stranded with no money and the refusal to refund is also hurting them financially, especially when they are stuck so far from home. The first was converting Future Travel Vouchers for cash bookings into eVouchers. Any part used Future Travel Vouchers will also be refunded. Please visit our Help centre for more support if you have a question about your booking or flight. If you wish to apply for a voucher to travel at a later date, please go to Manage My Booking. Thank you for your email. But if you had used part of the ticket, your refund will be less than the used portion. A MoneySaver has been awarded about 300 after successfully arguing in the small claims court he should have been given a cash refund instead of vouchers for British Airways flights cancelled due to Covid-19. Will update once I get my refund. Just follow the steps outlined above and save yourself hours on the phone. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! pure scum. Her frustration began, she explained, when her preferred destination of Japan did not reopen its borders to visitors as quickly as other nations. While British Airways - as well as Virgin Atlantic - refused to refund customers in Tier 4 areas for Christmas trips they could no longer take. Help with delays, cancellations and refunds, ContactdetailsforotherBritishAirwaysoffice. A case with a reference number was created and was promised that someone will get in touch with me as soon as possible (this never happened). Hope you have a lovely day ahead! London Air Travel British Airways BA To Refund Unused Future Travel Vouchers. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. regarding COVID-19 and flying with British Airways. Is that the cause of my failure? Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. . Non-refundable tickets stay non-refundable. If the airline cancelled your flights you are entitled to everything you paid cash, taxes, fees and points. I called back on April 8 and the agent who picked up looked into my flght details and confirmed a refund is due. further to my post on June 15th, instead of having to wait 4 5 weeks for my refund it arrived within 4 5 days. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. The second phase is now underway. You did a terrific job of keeping all of your records with the airline. 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